Ribology Privacy Policy
Effective Date: 14 July 2025
Ribology Pty Ltd (“Ribology”, “we”, “us”, or “our”) is committed to protecting your privacy and handling personal information in a transparent and responsible way. This Privacy Policy explains how we collect, use, share, and safeguard your personal information when you interact with Ribology through our website, products, services, events, or communications.
- Who We Are
Ribology Pty Ltd is a provider of life science research and diagnostic tools, including instruments, reagents, consumables, and related services. Our headquarters is located in:
Ribology Pty Ltd
351 Oran Park Dr, Oran Park NSW 2570
Email: [email protected]
- What Information We Collect
We may collect the following types of personal data depending on your interaction with Ribology:
- Contact details – Name, email address, mailing address, phone number.
- Business information – Company name, role, department, purchasing history.
- Account data – Login credentials, preferences, and saved items.
- Transaction data – Orders, invoices, payment and delivery details.
- Technical data – IP address, browser type, device identifiers, cookies, usage logs.
- Communication data – Emails, customer service requests, chat logs.
- Marketing preferences – Subscription status, consent choices.
- Event information – Attendance at webinars, trainings, or tradeshows.
We do not knowingly collect information from children under the age of 16.
- How We Collect Your Information
- When you create an account or place an order.
- When you fill out a form on our website.
- When you interact with us via phone, email, or in person.
- When you attend an event hosted or sponsored by Ribology.
- Via automated technologies (e.g., cookies, analytics).
- From third parties, such as distributors or business partners.
- How We Use Your Information
We use your personal information for the following purposes:
- To process and fulfill your orders.
- To provide customer support and respond to inquiries.
- To manage your account and user preferences.
- To personalize your website experience.
- To send important administrative and transactional communications.
- To send marketing communications (with your consent).
- To improve our products, services, and website.
- To meet legal and regulatory obligations.
- Legal Basis for Processing
Where applicable (e.g., under GDPR), we rely on the following legal bases:
- Performance of a contract – when we process your orders or service requests.
- Consent – for direct marketing, use of cookies, or participation in promotions.
- Legal obligation – compliance with tax, regulatory, or safety laws.
- Legitimate interests – improving our services, detecting fraud, ensuring network security.
- How We Share Your Information
We may share your information with:
- Third-party service providers (e.g., payment processors, couriers, IT providers).
- Business partners or distributors, when necessary to fulfill requests or contracts.
- Legal or regulatory authorities when required by law.
- In connection with a business sale, merger, or acquisition.
We do not sell your personal information.
- International Transfers
Your information may be stored or processed in countries outside your own, including the United States or the European Union. Where applicable, we ensure appropriate safeguards (e.g., Standard Contractual Clauses) are in place to protect your data.
- Data Retention
We retain your personal data only as long as necessary for the purposes for which it was collected or as required by law. After that period, your data will be securely deleted or anonymized.
- Your Privacy Rights
Depending on your location, you may have rights to:
- Access the personal data we hold about you.
- Request correction of inaccurate data.
- Request deletion of your data (subject to legal requirements).
- Object to or restrict processing.
- Withdraw consent at any time (e.g., for marketing).
- Lodge a complaint with a supervisory authority.
To exercise these rights, please contact us at: [email protected]
- Cookies and Tracking Technologies
We use cookies and similar technologies for:
