Privacy Policy

Privacy contact: [email protected]
Applies to: Website, products, services, events, accounts, and communications

We do not sell personal information. We use personal information for legitimate business, service, legal, security, communication, ecommerce, and support purposes.

Who We Are

Ribology Pty Ltd is a provider of life science research and diagnostic tools, including instruments, reagents, consumables, kits, documentation, and related services.

This Privacy Policy applies when you interact with Ribology through our website, online store, accounts, forms, trade account applications, support requests, events, communications, products, or services.

Ribology Pty Ltd 351 Oran Park Dr, Oran Park NSW 2570

[email protected]

What Information We Collect

We may collect the following types of personal information depending on your interaction with Ribology:

Contact details: Name, email address, mailing address, billing address, shipping address, and phone number.
Business information: Company name, ABN or business identifier where relevant, role, department, institution, procurement details, purchasing history, and account relationship details.
Website account data: Login credentials, account preferences, saved addresses, saved items, order history, quote history, support history, and trade account settings.
Transaction data: Orders, invoices, payment status, delivery details, shipping selections, returns, refunds, credit notes, and support records.
Payment data: Payment status, transaction reference, payment method type, and billing details. We do not intend to store full credit card numbers; card payments are handled by third-party payment processors where applicable.
Technical data: IP address, browser type, device identifiers, cookies, analytics data, server logs, pages viewed, referring URLs, and website usage events.
Communication data: Emails, customer service requests, support tickets, form submissions, chat logs, call notes, and feedback.
Marketing preferences: Subscription status, consent choices, communication preferences, unsubscribe status, and campaign interactions.
Event information: Attendance or registration details for webinars, trainings, demonstrations, tradeshows, or Ribology-sponsored events.

We do not knowingly collect information from children under the age of 16.

How We Collect Your Information

We collect personal information directly from you, automatically through our website, and in some cases from trusted third parties.

When you create an account, place an order, request a quote, apply for a trade account, request support, or submit a return request.
When you fill out a website form, subscribe to updates, download resources, request documentation, or contact us.
When you interact with us by phone, email, online forms, chat, or in person.
When you attend an event hosted, sponsored, or attended by Ribology.
Through automated technologies such as cookies, analytics tools, server logs, ecommerce sessions, cart and checkout tools, and similar tracking technologies.
From third parties such as distributors, logistics providers, payment processors, business partners, event organisers, publicly available business sources, or institutional procurement contacts where relevant.

How We Use Your Information

We use personal information to operate our business, provide products and services, support customers, improve our website, and meet legal obligations.

To process, fulfil, dispatch, deliver, and manage orders.
To provide quotes, invoices, order confirmations, delivery updates, return authorisations, credit notes, and transactional communications.
To manage accounts, saved preferences, WooCommerce account records, trade account applications, and user settings.
To provide customer support, technical support, documentation, certificates, and response to inquiries.
To personalise and improve your website and customer experience.
To send marketing communications where you have consented or where permitted by law.
To analyse website performance, improve products and services, and understand customer needs.
To detect, prevent, and respond to fraud, misuse, security incidents, unauthorised activity, or account abuse.
To comply with tax, accounting, legal, regulatory, product safety, export control, and record-keeping obligations.

Legal Basis for Processing

Where applicable, including under the GDPR or similar laws, we rely on one or more of the following legal bases:

Performance of a contract: Processing required to provide products, services, quotes, orders, deliveries, support, returns, refunds, or account services.
Consent: Processing for direct marketing, optional communications, certain cookies, promotional participation, or other activities where consent is required.
Legal obligation: Processing required to meet tax, accounting, regulatory, product safety, export, customs, or other legal requirements.
Legitimate interests: Processing to improve services, secure systems, prevent fraud, manage B2B customer relationships, and operate Ribology’s business in a responsible way.

Payment Information

Where online payments are available, payment details may be processed by third-party payment processors. Ribology does not intend to store full credit card numbers or full card security codes on its own systems.

Payment processors may collect and process payment information under their own security and privacy practices. We recommend reviewing the relevant payment provider’s privacy information where applicable.

Cookies and Tracking Technologies

We use cookies and similar technologies to operate our website, support ecommerce functions, improve user experience, understand website performance, and manage marketing preferences.

You can manage cookies through your browser settings and, where available, through our website cookie controls. Disabling some cookies may affect website functionality, including account, cart, checkout, and form features.

Essential cookies: Required for website security, account login, cart, checkout, form submission, session management, fraud prevention, and core site functionality.
Analytics cookies: Help us understand how visitors use our website, which pages are visited, how users move through the site, and where improvements may be needed.
Preference cookies: Remember choices such as account preferences, region, saved settings, form choices, or other usability options.
Marketing cookies: May be used to measure campaign performance, understand engagement, or support more relevant communications where permitted by law or consent.

Marketing Communications

We may send marketing communications about Ribology products, services, resources, events, offers, or updates where you have subscribed, requested information, or where permitted by applicable law.

You can unsubscribe from marketing emails at any time by using the unsubscribe link in the email or by contacting [email protected]. Even if you opt out of marketing, we may still send important transactional or administrative communications related to your account, orders, support requests, safety notices, or legal obligations.

International Transfers

Your information may be stored, accessed, or processed in countries outside your own, including Australia, the United States, the European Union, or other jurisdictions where our service providers or business partners operate.

Where applicable, we use reasonable safeguards designed to protect personal information during international transfers, such as contractual protections, data processing agreements, Standard Contractual Clauses, access controls, and vendor due diligence.

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including to provide products and services, maintain business records, comply with legal obligations, resolve disputes, support warranty or returns processes, and enforce agreements.

Order, invoice, payment, tax, and accounting records may be retained for legally required record-keeping periods. Support and warranty records may be retained while needed for service history, product quality, returns, or compliance. Marketing records are retained until you unsubscribe, withdraw consent, or request deletion where applicable.

When personal information is no longer required, we will take reasonable steps to securely delete, destroy, de-identify, or anonymise it, unless retention is required or permitted by law.

Data Security

We take reasonable technical, organisational, and administrative measures to protect personal information from unauthorised access, misuse, loss, interference, disclosure, alteration, or destruction.

These measures may include access controls, secure hosting, encryption where appropriate, account authentication, monitoring, staff confidentiality expectations, and vendor security review. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Data Breach Response

If we become aware of a data breach involving personal information, we will assess the incident and take reasonable steps to contain, investigate, and remediate it.

Where required by law, we will notify affected individuals and relevant regulators of eligible data breaches.

Your Privacy Rights

Depending on your location and the laws that apply, you may have rights to:

Access the personal information we hold about you.
Request correction of inaccurate, incomplete, or outdated information.
Request deletion of personal information, subject to legal, contractual, accounting, and regulatory requirements.
Object to or restrict certain processing activities.
Withdraw consent at any time where processing is based on consent, such as marketing subscriptions.
Request portability of your data where applicable.
Lodge a complaint with a privacy regulator or supervisory authority.

To exercise these rights, contact [email protected]. We may need to verify your identity before responding to a request.

Business Customers and Institutional Contacts

Many Ribology interactions are business-to-business. Where we collect information about institutional purchasers, procurement officers, researchers, laboratory managers, finance contacts, delivery contacts, or other professional contacts, we use that information to manage the commercial relationship, provide support, process orders, maintain records, and communicate about relevant products or services.

If you provide personal information about colleagues, staff members, authorised users, or delivery contacts, you are responsible for ensuring you have authority to provide that information to Ribology.

Third-Party Links and Services

Our website, emails, or documents may contain links to third-party websites, platforms, distributors, freight providers, payment providers, or external resources. Those third parties are responsible for their own privacy practices.

We recommend reviewing the privacy policies of any third-party website or service before providing personal information to them.

Australian and International Privacy Requirements

Ribology is an Australian business and aims to handle personal information consistently with applicable Australian privacy requirements. Where Ribology interacts with individuals in other jurisdictions, additional privacy laws such as the GDPR or similar overseas laws may also apply depending on the circumstances.

This policy is intended to provide a transparent explanation of Ribology’s privacy practices and should be read together with any specific notices, consent forms, website cookie notices, or contractual privacy terms that apply to a particular interaction.

Questions, Requests, and Complaints

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or want to make a privacy complaint, please contact us using the details below.

We will review privacy complaints and respond within a reasonable period. If you are not satisfied with our response, you may have the right to contact the relevant privacy regulator or supervisory authority in your jurisdiction.